Shipping & Returns
SHIPPING
Exact shipping costs will be calculated at check-out. Orders are usually shipped within 24hrs. When shipped, it may take 2-5 business days in the USA, and 5-10 business days worldwide.
You will always receive a confirmation email with a tracking number after your order has been submitted. If you do not get your confirmation, please check your spam folder or email us at info@ezfloss.net and we will confirm your order.
We are not responsible for UPS or USPS delays or damage or for locating the product after the tracking number states it has been delivered.
Canadian orders are shipped USPS or UPS Ground.
RETURNS
We want you to be completely satisfied with every item that you purchase at ezfloss.net. If you're not satisfied for any reason with your purchase, we are happy to accept returns in their original packaging.
- If we shipped the wrong item by mistake or if you receive a damaged item, we will reship the correct item to you at our cost. We will also pay the cost for you to ship the incorrect item back to us.
- Shipping and handling charges are not refundable unless it was due to our error. Original shipping charges are not refunded in the case of a return or credit.
Please follow the steps below to ensure that your return is handled promptly:
RETURN PROCEDURE
- If you would like to return an item in its original packaging, please contact us at info@ezfloss.net or phone us toll free at 1-800-227-0208 within 30 days of the ship date of your original order.
- Please allow up to 30 days for your refund to be processed.
Contact us for more information:
E-Z FLOSS
P.O. BOX 2292
PALM SPRINGS, CALIFORNIA
92263-2292
Tel: 800-227-0208
Fax: 760-325-0290
International: 1-760-325-1888
Email: info@ezfloss.net